|
Rank
|
Cites
|
Article Title
|
Authors
|
Journal/Year
|
|
1
|
571
|
The Rise of the Sharing Economy:
Estimating the Impact of Airbnb on the Hotel Industry
|
Zervas, Georgios; Proserpio, Davide; Byers, John W.
|
JOURNAL OF MARKETING
RESEARCH/OCT 2017
|
|
|
|
|
|
|
|
2
|
339
|
Customer engagement: the construct,
antecedents, and consequences
|
Pansari, Anita; Kumar, V.
|
JOURNAL OF THE ACADEMY OF
MARKETING SCIENCE/MAY 2017
|
|
|
|
|
|
|
|
3
|
277
|
Mirror, mirror on the wall: a comparative
evaluation of composite-based structural equation modeling methods
|
Hair, Joseph F.; Hult, G. Tomas M.; Ringle,
Christian M.; Sarstedt, Marko; Thiele, Kai Oliver
|
JOURNAL OF THE ACADEMY OF
MARKETING SCIENCE/SEP 2017
|
|
|
|
|
|
|
|
4
|
263
|
An Analysis of Data Quality:
Professional Panels, Student Subject Pools, and Amazon's Mechanical Turk
|
Kees, Jeremy; Berry, Christopher;
Burton, Scot; Sheehan, Kim
|
JOURNAL OF ADVERTISING/2017
|
|
|
|
|
|
|
|
5
|
235
|
Toward a theory of customer
engagement marketing
|
Harmeling, Colleen M.;
Moffett, Jordan W.; Arnold, Mark J.; Carlson, Brad D.
|
JOURNAL OF THE ACADEMY OF
MARKETING SCIENCE/MAY 2017
|
|
|
|
|
|
|
|
6
|
232
|
S-D logic-informed customer engagement:
integrative framework, revised fundamental propositions, and application to
CRM
|
Hollebeek, Linda D.; Srivastava,
Rajendra K.; Chen, Tom
|
JOURNAL OF THE ACADEMY OF
MARKETING SCIENCE/JAN 2019
|
|
|
|
|
|
|
|
6
|
232
|
Artificial Intelligence in
Service
|
Huang, Ming-Hui; Rust, Roland
T.
|
JOURNAL OF SERVICE
RESEARCH/MAY 2018
|
|
|
|
|
|
|
|
8
|
220
|
Bridging Design and Behavioral
Research With Variance-Based Structural Equation
Modeling
|
Henseler, Jorg
|
JOURNAL OF ADVERTISING/2017
|
|
|
|
|
|
|
|
9
|
191
|
Brave new world: service
robots in the frontline
|
Wirtz, Jochen; Patterson, Paul
G.; Kunz, Werner H.; Gruber, Thorsten; Lu, Vinh Nhat;
Paluch, Stefanie; Martins, Antje
|
JOURNAL OF SERVICE
MANAGEMENT/2018
|
|
|
|
|
|
|
|
10
|
171
|
Single-Paper Meta-Analysis:
Benefits for Study Summary, Theory Testing, and Replicability
|
McShane, Blakeley B.; Bockenholt, Ulf
|
JOURNAL OF CONSUMER
RESEARCH/APR 2017
|
|
|
|
|
|
|
|
11
|
161
|
Customer experience
management: toward implementing an evolving marketing concept
|
Homburg, Christian; Jozic, Danijel; Kuehnl, Christina
|
JOURNAL OF THE ACADEMY OF
MARKETING SCIENCE/MAY 2017
|
|
|
|
|
|
|
|
12
|
153
|
Crowdsourcing Consumer
Research
|
Goodman, Joseph K.; Paolacci, Gabriele
|
JOURNAL OF CONSUMER
RESEARCH/JUN 2017
|
|
|
|
|
|
|
|
13
|
146
|
Service Encounter 2.0: An
investigation into the roles of technology, employees
and customers
|
Lariviere, Bait; Bowen, David;
Andreassen, Tor W.; Kunz, Werner; Sirianni, Nancy J.; Voss, Chris; Wuenderlich,
Nancy V.; De Keyser, Arne
|
JOURNAL OF BUSINESS
RESEARCH/OCT 2017
|
|
|
|
|
|
|
|
13
|
146
|
Omnichannel Retail Operations
with Buy-Online-and-Pick-up-in-Store
|
Gao, Fei; Su,
Xuanming
|
MANAGEMENT SCIENCE/AUG 2017
|
|
|
|
|
|
|
|
15
|
136
|
A triadic framework for
collaborative consumption (CC): Motives, activities
and resources & capabilities of actors
|
Benoit, Sabine; Baker, Thomas
L.; Bolton, Ruth N.; Gruber, Thorsten; Kandampully,
Jay
|
JOURNAL OF BUSINESS
RESEARCH/OCT 2017
|
|
|
|
|
|
|
|
16
|
122
|
Predictive model assessment in
PLS-SEM: guidelines for using PLSpredict
|
Shmueli, Galit;
Sarstedt, Marko; Hair, Joseph F.; Cheah, Jun-Hwa;
Ting, Hiram; Vaithilingam, Santha;
Ringle, Christian M.
|
EUROPEAN JOURNAL OF
MARKETING/NOV 11 2019
|
|
|
|
|
|
|
|
16
|
122
|
Knowledge-based human resource
management practices, intellectual capital and
innovation
|
Kianto, Aino; Saenz, Josune; Aramburu, Nekane
|
JOURNAL OF BUSINESS
RESEARCH/DEC 2017
|
|
|
|
|
|
|
|
18
|
118
|
What is co-creation? An interactional
creation framework and its implications for value creation
|
Ramaswamy, Venkat; Ozcan, Kerimcan
|
JOURNAL OF BUSINESS
RESEARCH/MAR 2018
|
|
|
|
|
|
|
|
19
|
116
|
Service encounters, experiences and the customer journey: Defining the field
and a call to expand our lens
|
Voorhees, Clay M.; Fombelle, Paul W.; Gregoire, Yany;
Bone, Sterling; Gustafsson, Anders; Sousa, Rui; Walkowiak,
Travis
|
JOURNAL OF BUSINESS
RESEARCH/OCT 2017
|
|
|
|
|
|
|
|
20
|
115
|
The Role of Surge Pricing on a
Service Platform with Self-Scheduling Capacity
|
Cachon, Gerard P.; Daniels, Kaitlin
M.; Lobel, Ruben
|
M&SOM-MANUFACTURING &
SERVICE OPERATIONS MANAGEMENT/SUM 2017
|
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