|
Rank
|
Cites
|
Article Title
|
Authors
|
Journal/Year
|
|
1
|
530
|
The Rise of the Sharing Economy:
Estimating the Impact of Airbnb on the Hotel Industry
|
Zervas, Georgios; Proserpio, Davide; Byers, John W.
|
JOURNAL OF MARKETING
RESEARCH/OCT 2017
|
|
|
|
|
|
|
|
2
|
327
|
THE TRUTH ABOUT BLOCKCHAIN
|
Lansiti, Marco; Lakhani, Karin R.
|
HARVARD BUSINESS
REVIEW/JAN-FEB 2017
|
|
|
|
|
|
|
|
3
|
314
|
Customer engagement: the
construct, antecedents, and consequences
|
Pansari, Anita; Kumar, V.
|
JOURNAL OF THE ACADEMY OF
MARKETING SCIENCE/MAY 2017
|
|
|
|
|
|
|
|
4
|
257
|
Service-dominant
logic 2025
|
Vargo,
Stephen L.; Lusch, Robert F.
|
INTERNATIONAL
JOURNAL OF RESEARCH IN MARKETING/MAR 2017
|
|
|
|
|
|
|
|
5
|
251
|
Mirror,
mirror on the wall: a comparative evaluation of composite-based structural
equation modeling methods
|
Hair,
Joseph F.; Hult, G. Tomas M.; Ringle,
Christian M.; Sarstedt, Marko; Thiele, Kai Oliver
|
JOURNAL
OF THE ACADEMY OF MARKETING SCIENCE/SEP 2017
|
|
|
|
|
|
|
|
6
|
241
|
An
Analysis of Data Quality: Professional Panels, Student Subject Pools, and
Amazon's Mechanical Turk
|
Kees, Jeremy; Berry, Christopher; Burton, Scot;
Sheehan, Kim
|
JOURNAL
OF ADVERTISING/2017
|
|
|
|
|
|
|
|
7
|
224
|
The
Future of Retailing
|
Grewal,
Dhruv; Roggeveen, Anne L.; Nordfalt,
Jens
|
JOURNAL
OF RETAILING/MAR 2017
|
|
|
|
|
|
|
|
8
|
220
|
Toward
a theory of customer engagement marketing
|
Harmeling,
Colleen M.; Moffett, Jordan W.; Arnold, Mark J.; Carlson, Brad D.
|
JOURNAL
OF THE ACADEMY OF MARKETING SCIENCE/MAY 2017
|
|
|
|
|
|
|
|
9
|
214
|
S-D
logic-informed customer engagement: integrative framework, revised
fundamental propositions, and application to CRM
|
Hollebeek, Linda D.; Srivastava,
Rajendra K.; Chen, Tom
|
JOURNAL
OF THE ACADEMY OF MARKETING SCIENCE/JAN 2019
|
|
|
|
|
|
|
|
10
|
203
|
Bridging
Design and Behavioral Research With Variance-Based
Structural Equation Modeling
|
Henseler, Jorg
|
JOURNAL
OF ADVERTISING/2017
|
|
|
|
|
|
|
|
11
|
201
|
Artificial
Intelligence in Service
|
Huang,
Ming-Hui; Rust, Roland T.
|
JOURNAL
OF SERVICE RESEARCH/MAY 2018
|
|
|
|
|
|
|
|
12
|
165
|
Brave
new world: service robots in the frontline
|
Wirtz,
Jochen; Patterson, Paul G.; Kunz, Werner H.; Gruber, Thorsten; Lu, Vinh Nhat; Paluch, Stefanie;
Martins, Antje
|
JOURNAL
OF SERVICE MANAGEMENT/2018
|
|
|
|
|
|
|
|
13
|
160
|
Single-Paper
Meta-Analysis: Benefits for Study Summary, Theory Testing, and
Replicability
|
McShane,
Blakeley B.; Bockenholt, Ulf
|
JOURNAL
OF CONSUMER RESEARCH/APR 2017
|
|
|
|
|
|
|
|
14
|
157
|
Domo Arigato Mr. Roboto: Emergence of Automated Social
Presence in Organizational Frontlines and Customers' Service Experiences
|
van Doorn, Jenny; Mende, Martin; Noble, Stephanie M.; Hulland, John; Ostrom, Amy L.; Grewal, Dhruv; Petersen,
J. Andrew
|
JOURNAL
OF SERVICE RESEARCH/FEB 2017
|
|
|
|
|
|
|
|
15
|
147
|
Customer
experience management: toward implementing an evolving marketing concept
|
Homburg,
Christian; Jozic, Danijel;
Kuehnl, Christina
|
JOURNAL
OF THE ACADEMY OF MARKETING SCIENCE/MAY 2017
|
|
|
|
|
|
|
|
16
|
141
|
Crowdsourcing
Consumer Research
|
Goodman,
Joseph K.; Paolacci, Gabriele
|
JOURNAL
OF CONSUMER RESEARCH/JUN 2017
|
|
|
|
|
|
|
|
17
|
138
|
Omnichannel
Retail Operations with Buy-Online-and-Pick-up-in-Store
|
Gao,
Fei; Su, Xuanming
|
MANAGEMENT
SCIENCE/AUG 2017
|
|
|
|
|
|
|
|
18
|
134
|
Service
Encounter 2.0: An investigation into the roles of technology, employees and customers
|
Lariviere,
Bait; Bowen, David; Andreassen, Tor W.; Kunz,
Werner; Sirianni, Nancy J.; Voss, Chris; Wuenderlich, Nancy V.; De Keyser, Arne
|
JOURNAL
OF BUSINESS RESEARCH/OCT 2017
|
|
|
|
|
|
|
|
19
|
123
|
A
triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors
|
Benoit,
Sabine; Baker, Thomas L.; Bolton, Ruth N.; Gruber, Thorsten; Kandampully, Jay
|
JOURNAL
OF BUSINESS RESEARCH/OCT 2017
|
|
|
|
|
|
|
|
20
|
122
|
A
social commerce investigation of the role of trust in a social networking
site on purchase intentions
|
Hajli, Nick; Sims, Julian; Zadeh, Arash H.; Richard, Marie-Odile
|
JOURNAL
OF BUSINESS RESEARCH/FEB 2017
|
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