|
Rank
|
Cites
|
Article Title
|
Authors
|
Journal/Year
|
|
1
|
519
|
The Rise of the Sharing
Economy: Estimating the Impact of Airbnb on the Hotel Industry
|
Zervas, Georgios; Proserpio, Davide; Byers, John W.
|
JOURNAL OF MARKETING
RESEARCH/OCT 2017
|
|
|
|
|
|
|
|
2
|
343
|
Critical analysis of Big Data
challenges and analytical methods
|
Sivarajah, Uthayasankar;
Kamal, Muhammad Mustafa; Irani, Zahir; Weerakkody, Vishanth
|
JOURNAL OF BUSINESS
RESEARCH/JAN 2017
|
|
|
|
|
|
|
|
3
|
329
|
Big data analytics and firm
performance: Effects of dynamic capabilities
|
Wamba, Samuel Fosso; Gunasekaran, Angappa; Akter, Shahriar; Ren, Steven Ji-fan; Dubey, Rameshwar;
Childe, Stephen J.
|
JOURNAL OF BUSINESS
RESEARCH/JAN 2017
|
|
|
|
|
|
|
|
4
|
313
|
THE TRUTH ABOUT BLOCKCHAIN
|
Lansiti, Marco; Lakhani, Karin R.
|
HARVARD BUSINESS
REVIEW/JAN-FEB 2017
|
|
|
|
|
|
|
|
5
|
300
|
Customer engagement: the
construct, antecedents, and consequences
|
Pansari, Anita; Kumar, V.
|
JOURNAL OF THE ACADEMY OF
MARKETING SCIENCE/MAY 2017
|
|
|
|
|
|
|
|
6
|
248
|
Service-dominant logic 2025
|
Vargo, Stephen L.; Lusch, Robert F.
|
INTERNATIONAL JOURNAL OF
RESEARCH IN MARKETING/MAR 2017
|
|
|
|
|
|
|
|
7
|
236
|
Mirror, mirror on the wall: a
comparative evaluation of composite-based structural equation modeling
methods
|
Hair, Joseph F.; Hult, G. Tomas M.; Ringle,
Christian M.; Sarstedt, Marko; Thiele, Kai Oliver
|
JOURNAL OF THE ACADEMY OF
MARKETING SCIENCE/SEP 2017
|
|
|
|
|
|
|
|
8
|
235
|
An Analysis of Data Quality:
Professional Panels, Student Subject Pools, and Amazon's Mechanical Turk
|
Kees, Jeremy; Berry, Christopher;
Burton, Scot; Sheehan, Kim
|
JOURNAL OF ADVERTISING/2017
|
|
|
|
|
|
|
|
9
|
218
|
Big data and predictive
analytics for supply chain and organizational performance
|
Gunasekaran, Angappa; Papadopoulos, Thanos;
Dubey, Rameshwar; Wamba, Samuel Fosso; Childe,
Stephen J.; Hazen, Benjamin; Akter, Shahriar
|
JOURNAL OF BUSINESS
RESEARCH/JAN 2017
|
|
|
|
|
|
|
|
10
|
215
|
The Future of Retailing
|
Grewal, Dhruv; Roggeveen, Anne L.; Nordfalt,
Jens
|
JOURNAL OF RETAILING/MAR 2017
|
|
|
|
|
|
|
11
|
207
|
Toward a theory of customer
engagement marketing
|
Harmeling, Colleen M.;
Moffett, Jordan W.; Arnold, Mark J.; Carlson, Brad D.
|
JOURNAL OF THE ACADEMY OF
MARKETING SCIENCE/MAY 2017
|
|
|
|
|
|
|
|
12
|
203
|
S-D logic-informed customer
engagement: integrative framework, revised fundamental propositions, and
application to CRM
|
Hollebeek, Linda D.; Srivastava,
Rajendra K.; Chen, Tom
|
JOURNAL OF THE ACADEMY OF
MARKETING SCIENCE/JAN 2019
|
|
|
|
|
|
|
|
13
|
195
|
Bridging Design and Behavioral
Research With Variance-Based Structural Equation
Modeling
|
Henseler, Jorg
|
JOURNAL OF ADVERTISING/2017
|
|
|
|
|
|
|
|
14
|
189
|
Artificial Intelligence in
Service
|
Huang, Ming-Hui; Rust, Roland
T.
|
JOURNAL OF SERVICE
RESEARCH/MAY 2018
|
|
|
|
|
|
|
|
15
|
159
|
Single-Paper Meta-Analysis:
Benefits for Study Summary, Theory Testing, and Replicability
|
McShane, Blakeley B.; Bockenholt, Ulf
|
JOURNAL OF CONSUMER
RESEARCH/APR 2017
|
|
|
|
|
|
|
|
16
|
158
|
Brave new world: service
robots in the frontline
|
Wirtz, Jochen; Patterson, Paul
G.; Kunz, Werner H.; Gruber, Thorsten; Lu, Vinh Nhat;
Paluch, Stefanie; Martins, Antje
|
JOURNAL OF SERVICE
MANAGEMENT/2018
|
|
|
|
|
|
|
|
17
|
155
|
Elements of strategic social
media marketing: A holistic framework
|
Felix, Reto;
Rauschnabel, Philipp A.; Hinsch, Chris
|
JOURNAL OF BUSINESS
RESEARCH/JAN 2017
|
|
|
|
|
|
|
|
18
|
150
|
Domo Arigato
Mr. Roboto: Emergence of Automated Social Presence in Organizational
Frontlines and Customers' Service Experiences
|
van Doorn,
Jenny; Mende, Martin; Noble, Stephanie M.; Hulland,
John; Ostrom, Amy L.; Grewal, Dhruv; Petersen, J. Andrew
|
JOURNAL OF SERVICE RESEARCH/FEB
2017
|
|
|
|
|
|
|
|
19
|
144
|
Customer experience
management: toward implementing an evolving marketing concept
|
Homburg, Christian; Jozic, Danijel; Kuehnl, Christina
|
JOURNAL OF THE ACADEMY OF
MARKETING SCIENCE/MAY 2017
|
|
|
|
|
|
|
|
20
|
136
|
Crowdsourcing Consumer
Research
|
Goodman, Joseph K.; Paolacci, Gabriele
|
JOURNAL OF CONSUMER
RESEARCH/JUN 2017
|
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